Unleash your potential

• Back

RESET RELOAD LIMITED

Website Privacy Policy

This website is operated by RESET RELOAD LIMITED. The privacy of our users is extremely important to us and therefore we encourage all users to read this policy very carefully because it contains important information regarding:
• Who we are
• How and why we collect, store, use and share personal information
• Your rights in relation to your personal information
• How to contact us and supervisory authorities in the event that you have a complaint

Who we are
RESET RELOAD LIMITED ("we", "us", "our") collect, use and are responsible for storing certain personal information about you ("you", "your", "yours").

The personal information we collect and use
Personal information is information which you can be identified from (and does not include any anonymised forms of information).
1. Types of personal information
We may process the following types of personal information in relation to you:
Personal data (such as full name, email address, phone number and postal address) and financial data (such as payment card details, billing information and transaction history) to provide and improve our services.

How your personal information is collected
This section describes how the above types of personal information are collected by us. Your personal information will be collected as follows:
1. Personal information obtained from you directly
We will sometimes obtain information from you directly, including when you:
• Subscribe to our newsletter
• Use our "contact us" feature
• Purchase our services
• Create a user profile
• Download resources
• Submit reviews
• Request a demo2. Personal information obtained by use of cookies or other automated means
We will sometimes obtain information via automated technology. This shall be by use of cookies and other similar technology. A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ("flash cookies") and single-pixel gifs. Such technologies can be used to track users' actions and activities, and to store information about them.
Our website makes minimal use of cookies and similar technologies. We do not use cookies for tracking personal information, advertising or analytics purposes.
We store only the data necessary to maintain a session while users interact with our website. These cookies are essential for authentication, security and ensuring a smooth user experience.
Any cookies set by our website are valid only for our domain and do not track users across different websites.
We do not use third-party tracking cookies or share cookie-based data with external services.
On the first occasion that you use our site, we will ask whether you consent to our use of cookies and/or other similar processing technologies. If you do not consent, such technologies will not be used. Thereafter, you can opt-out of using cookies at any time or you can set your browser not to accept cookies. However, some of our website features may not function as a result.
3. Changes to the way in which we collect your personal information
In the event that we need to obtain personal information in relation to you from any other source than those described above, we shall notify you of this.

How we use your personal information
1. General purposes
In general, your personal information will generally be processed for the following purposes:
To provide the core services of the platform, respond to user inquiries, troubleshoot issues and offer customer support.
2. Use of your information for marketing purposes
We have described above that one of the general purposes for which your data shall be processed is for our marketing purposes.
We wish to make you aware that you have the right to object or to opt out of any direct marketing by:
Unsubscribe by using the unsubscribe button found on all of our email communications, or by contacting us directly at [email protected].

Lawful basis for processing of your personal information
We have described above the purposes for which we may process your personal information. These purposes will at all times be justified by UK data protection law.
1. General lawful bases
The lawful basis upon which we are able to process your personal data are:
1. Where we have your consent to use your data for a specific purpose.
2. Where it is necessary to enter into a legal contract with you or to perform obligations under a legal contract with you.
3. Where it is necessary to enable us to comply with a legal obligation.
4. Where it is necessary to ensure our own legitimate interests or the legitimate interests of a third party (provided that your own interests and rights do not override those interests). Wherever we rely upon this basis, details of the legitimate interests concerned shall be provided to you.
5. Where we need to protect your own vital interests (or the vital interests of another person).
6. Where it is needed in the public interest (or where we are acting in our official functions), provided that the task or function has a clear basis in law.
In general, in order to meet the purposes we have described above, we will process your personal information where it is necessary in order to enter into a contract with you or in order to carry out a legal contract.
2. Lawful bases specifically applicable to marketing
We will only ever use your personal information to send you marketing directly where we have your explicit consent (which will be obtained separately to this policy).

Sharing of your personal information
On any occasion where any of your personal information is shared with any third party, we shall only permit them to process such information for our required purposes, under our specific instruction and not for their own purposes. We are required to enter into a formal legal agreement to enable such sharing to take place.
We do not anticipate that we will need to share your personal information with any third party. We will notify you should this position change.

How long your personal information will be kept
Your personal information will only be kept for the period of time which is necessary for us to fulfil the above purposes.
We envisage that your personal information shall be retained by us as follows:
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including providing our services, complying with legal and regulatory obligations, resolving disputes, and enforcing agreements. The retention period may vary depending on the nature of the data and the specific circumstances in which it was collected.
Account information is retained for as long as the user maintains an active account. Upon account closure, we may retain data for a limited period of time to comply with legal, tax, or accounting obligations.
Transactional and payment data will be retained for a legally required period of time (e.g. for tax and financial reporting purposes) even after an account is closed.
Customer support data is retained for a reasonable period of time after a query is resolved to improve support services.
Marketing and Communications preferences are retained until the user opts out of communications.
Analytics data is retained in an anonymised format and in an aggregated form that does not identify individuals.
Legal and compliance requirements may require that certain data is retained for extended periods where required by law or necessary to protect legal interests.
Once the retention period expires, we securely delete or anonymise personal data, ensuring it is no longer identifiable.

Keeping your information secure
We will ensure the proper safety and security of your personal information and have measures in place to do so. We will also use technological and organisational measure to keep your information secure.
These measures are as follows:
• Personal and financial data are encrypted in transit using SSL.
• User accounts are protected by strong password policies.
• Data is stored on secure servers with firewalls, access controls and intrusion detection systems to prevent unauthorised access.
• Only authorised personnel have access to personal data, and access is limited to what is strictly necessary.
We have proper procedures in place to deal with any data security breach, which shall be reported and dealt with in accordance with data protection laws and regulations. You shall also be notified of any suspected data breach concerning your personal information.

Children
Our services are designed for users aged 12 and above. Users under the age of 16 require explicit parental or guardian consent before creating an account or engaging with our services. We do not knowingly collect, process, or store personal information from individuals under 12 years of age. If we become aware of such data being collected, we will take immediate steps to delete it.
We do not knowingly collect, process, or store personal information from individuals under 12 years of age without verifiable parental consent. If we become aware that a minor under this age has provided personal information without consent, we will take steps to delete such data promptly.
If Reset Reload provides content for users below 12 years old, it will be in the form materials targeted to their parents, designed to help parents support their child’s psychological development.
Parents and guardians are responsible for monitoring their child’s use of our services and ensuring that they provide consent where required.
If you believe we have inadvertently collected personal data from a minor, please contact us at [email protected] so we can take appropriate action to delete their records.

Your rights
Under the UK General Data Protection Regulation, you have a number of important rights free of charge. These include:
• Fair processing of information and transparency over how we use your personal information;
• Access to your personal information and to certain other supplementary information that this Privacy Statement is already designed to address;
• Correction of any mistakes in your information which we hold;
• Require the erasure of personal information concerning you in certain situations;
• Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit this information to a third party in certain situations;
• Object at any time to processing of personal information concerning you for direct marketing;
• Object to decisions being taken by automated means which provide legal effects concerning you or similarly significantly affect you;
• Object in certain other situations to our continued processing of your personal information, or ask us to suspend the processing of your personal information in order for you to confirm its assurance or our reasoning for processing it;
• Object to processing your personal information where we are doing so in reliance upon a legitimate interest of our own or a third party where you wish to raise to an objection to this particular ground;
• Claim compensation for damages caused by our breach of any data protection laws; and/or
• In any circumstance where we rely upon your consent for processing personal information, you may withdraw this consent at any time.
For further information on these rights, see the UK Information Commissioner's Office (ICO) guidance on your rights under the General Data Protection Regulations.
If you would like to exercise any of these rights, contact our Data Protection Representative: MR ADAM HILL via email at [email protected].

Changes to the privacy policy
This privacy policy was published on 1st January 2025. We may change this privacy policy and will notify you of changes via email (if opted in).

Contacting us
Our Data Protection Representative is MR ADAM HILL
Any request or questions regarding the use of your personal information should be to the above-named person by the following method:
Directly via email at [email protected]

Website Terms and Conditions of Use
RESET RELOAD LIMITED
________________________________________
Our Terms
1. These Terms explain how you may use this website (the Site).
2. References in these Terms to the Site include the following websites and all associated subdomains and web pages:
www.resetreload.com
3. You should read these Terms carefully before using the Site.
4. By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.
5. If you do not agree with or accept any of these Terms, you should stop using the Site immediately.
6. If you have any questions about the Site, please contact us at:
[email protected]
7. Definitions:
• I. "Content" means any text, images, video, audio, multimedia content, software, or other information or material submitted to or on the Site.
• II. "Terms" means these terms and conditions of use as updated from time to time.
• III. "Intellectual property rights" means rights such as copyright, trademarks, domain names, design rights, database rights, patents, and all other intellectual property rights of any kind, whether registered or unregistered.
• IV. "Unwanted Submission" has the meaning given to it in the section entitled "Submitting Information to the Site."
• V. "Privacy Policy" refers to the policy governing how we process any personal data collected from you:
o www.resetreload.com/#policies
• VI. "Site" means the following websites and all associated subdomains and web pages:
o www.resetreload.com
• VII. "We, us, or our" means RESET RELOAD LIMITED (Company Registration Number: 15843507), registered at:
Sunderland Software Centre, 1 Tavistock Place, Hendon, Sunderland, Tyne And Wear, United Kingdom, SR1 1PB
• VIII. "You or your" means the person accessing or using the Site or its Content.
8. Your use of the Site means that you must also comply with our:
• I. Privacy Policy.
9. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.
________________________________________
Minimum Age Requirement
Users must be at least 12 years old to access our services. Those under 16 years old require verified parental or guardian consent.
Our content is designed to provide performance psychology education. It is NOT a substitute for mental health services. We do not provide clinical therapy, and users seeking support for mental health conditions should consult licensed professionals. We signpost relevant services for those in need of mental health assistance.
Any psychoeducation provided should be practiced in a safe environment and only while competing in gaming scenarios. Users should NOT attempt to apply these techniques outside of gaming, such as while driving or engaging in activities requiring full attention and awareness.
________________________________________
Restricted Content and Age-Limited Games
If our content includes references to games that are age-restricted (e.g. CS:GO, rated 18+), users should ensure compliance with the game’s age limitations before engaging with our materials. Our content does not override legal age restrictions imposed by game publishers.________________________________________
No Redistribution or Teaching of Psychoeducation
Users are prohibited from teaching, sharing, or redistributing RESET RELOAD LIMITED’s performance psychology content to others. Engaging with our materials does NOT qualify a user as a performance psychologist or a mental skills coach.
________________________________________
Using the Site
1. The Site is for personal, non-commercial use only. As long as you comply with these Terms of Use, RESET RELOAD LIMITED grants you a personal, non-exclusive, non-transferable, and non-commercial limited privilege to enter and use the Site.
2. You may not use any automated tool such as "page-scraper," "robot," "spider", “deep link” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, copy, acquire, or monitor any part of the Site, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site.
3. You may not attempt to gain unauthorised access to any part of the Site, its systems, or its networks connected to the Site or to any of our servers, or to any of the services offered on or through the Site, by password “mining”, hacking or any other illegitimate means.
4. You may not scan, probe, or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site.
5. You may not reverse look-up, trace or seek to trace any information on any other user or visitor to the Site, or any other customers of ours, to its source, or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identifiable information, other than your own information, as provided to you by the Site.
6. You agree not to take any action imposing an unreasonable or disproportionately large load on the Site, or our systems or networks, or any systems or networks connected to the Site.
7. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person’s use of the Site.
8. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to us on or through the Site or any service offered on or through the Site. You may not pretend that you are, are that you represent, someone else, or impersonate any other individual or entity.
9. You may not use the Site for any unlawful or prohibited purposes by these Terms of Use, and you may not solicit the performance of any illegal activity or other activity which infringers our rights or those of others.
10. The Site is intended for use by those within the UK. If you access it from outside the UK, you are responsible for complying with local laws where they are applicable.
11. You agree that you are solely responsible for:
• I. Any costs you incur related to your use of the Site.
• II. Keeping your password any other account details which may be necessary or required confidential.
12. Our services are not targeted towards, nor intended for use by, anyone under the age of 12 years old. If you are under the age of 12 years old, you are not permitted to use our services.
13. We seek to make the site as accessible as possible. If you experience difficulties using the Site, contact us at [email protected].
14. Should you fail to pay relevant fees to gain access to any or all relevant platforms, areas or features on the Site you shall not be permitted to access or use such platforms, areas or features of the Site until any such due payments is received by us.
15. We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.
________________________________________
Ownership, Use, and Intellectual Property Rights
1. The Site and all intellectual property rights in it, including its Content, are owned by us or our licensors or both (as applicable). We and our licensors reserve all of our rights and their rights in any intellectual property in connection with these Terms. This means, for example, that we and they remain owners of them and free to use them as we and they see fit.
2. These Terms do not grant you any legal rights to the Site, except as required to lawfully access it. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.
________________________________________
Submitting Information to the Site
1. While we try to ensure the Site is accurate, up-to-date and free from bugs, we cannot guarantee the security of any information that you supply to us. We therefore cannot guarantee that it will be kept confidential. For that reason, you should not submit any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions) to the Site. While we value your feedback, you agree not to submit any Unwanted Submissions.
2. We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to your or anybody else for any use of such Unwanted Submissions.
________________________________________
Accuracy of Information and Availability of the Site
1. While we strive for accuracy, we do not guarantee that the Site will be error-free or up to date. Furthermore, we cannot guarantee that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on this Site is at your own risk.
2. We may suspend or terminate operation of the Site at any time as we see fit.
3. Content is provided for general purposes and only to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.
4. While we try to make sure that the Site is available for you to use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.
________________________________________
Hyperlinks and Third-Party Sites
The Site may contain hyperlinks to third-party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, products or services. Your use of a third party website may be governed by the terms and conditions of that third party website.
________________________________________
Events Beyond Our Control
We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs, or other industrial disputes; breakdowns of systems or network access; or flood, fire, explosion or accident.
________________________________________
Rights of Third Parties
No on other than a party to these Terms has any right to enforce any of these Terms.
________________________________________
Disputes
1. We aim to resolve disputes quickly and efficiently. If you are unhappy, please contact us as soon as possible.
2. We shall always endeavour to resolve any problems or issue that may arise between you and use efficiently and as smoothly as possible, however, where this is not possible and your wish to raise a formal complaint, contact us via:
• I. Post: Reset Reload Limited, Sunderland Software Centre, 1 Tavistock Place, Hendon, Sunderland, Tyne And Wear, United Kingdom, SR1 1PB
• II. Email: [email protected]
3. We shall always aim to remedy your complaint immediately. Where such remedy is not available immediately, we shall acknowledge receipt of your complaint in writing within 7 working days of the complaint being made. Where your complaint concerns services provided by us through the Site, we shall aim to give you our response within 14 working days after the complain has been received by us. Where the complaint relates to exceptional circumstances which are beyond our control, such circumstances include, but are not limited to: internet service provider failure; power failure; acts of God; pandemic; epidemic; fire; flood; droughts; storms; civil unrest; collapse of buildings; earthquakes; explosion; accidents; acts of war or terrorism; or any law or actions taken by government or public authorities or any other event that is beyond our control, we shall aim to reply to your complaint within a maximum of 28 working days of the complaint being made. If your complaint does not relate to any service provided by us through the Site, we shall aim to provide a response to your complaint within 8 weeks of the complain being made and where we shall take longer than 8 weeks, we shall inform you of this.
4. If a dispute cannot be resolved using our complaint handling procedure, we will:
I. Let you know that we cannot settle the dispute with you; and
II. Give you certain legally required information about an alternative dispute resolution provider.
5. If court proceedings are necessary, they will be held in United Kingdom courts, and will have exclusive jurisdiction in relation to these Terms.
6. Relevant United Kingdom law will apply to these Terms.
________________________________________
These Terms and Conditions of Use are effective as of: 1st January 2025.